I. Position Summary:
The Expediter acts as a quality control specialist and ensures the correct menu items are delivered to the correct guests promptly as possible. Handles any inconsistencies or delays and fixes any orders as necessary.
II. Essential Functions:
Facilitates and expedites the flow of food from the kitchen to the Guests.
Deals with other Team Members to ensure prompt and accurate delivery of food and may occasionally deal with the Guest.
Must prepare food prep and produce recipes per the current Red Robin recipe book.
Inspects goods upon delivery and verifies delivered goods match order specifications and quality standards. May be required to complete finish work before expediting food delivery.
Handles and expedites any food quality issues, inconsistencies or delays.
Cleans and stocks in the restaurant, performs side-work, and packages to-go orders.
Must maintain a high degree of pace and intensity for an extended period of time, have strong menu knowledge, and have ability to accurately read, organize and coordinate tickets.
Able to adhere to schedule and be on time for shifts.
Operate and participate effectively in a team environment.
Must comply with all Red Robin safety and sanitation practices.
Must be knowledgeable in all aspects of the Red Robin allergen program.
Lifting- up to 10lbs constantly, up to 50lbs occasionally, up to 100lbs infrequently.
Lifting from floor to waist constantly and overhead infrequently.
Exposed to cleaning chemicals.
Color and depth perception required for vision. Needs both near and far vision.
Twists frequently and reaches constantly
Grasps objects to move or manipulate them constantly.
Stands and walks constantly.
Listen to and comprehends instructions from Managers and coworkers over background restaurant and equipment noise constantly.
Frequent hand washing required.
III. Other Functions:
Other duties as assigned by supervisor.
Must adhere to company uniform and appearance policy.
IV. If management or supervisory position, which positions report directly to this one? None
High School degree or equivalent preferred
No experience required
VI. Knowledge, Skills and Abilities:
Has strong knowledge of commonly-used concepts, practices, and procedures in a restaurant. Relies on experience and judgment to make effective decisions.
Strong interpersonal skills
VII. Working Conditions:
Kitchen equipment, knives, dish machine, garbage cans, ice buckets, food product, cleaning product, office supplies
Typical restaurant environment, heat and a/c, cold in freezer and walk in refrigerator
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of individuals in this position. This position description is subject to change by the Company as the needs and requirements of the position change.